Terms and conditions
These terms outline how I work and what you can expect from therapy with Revu. They are here to create clarity, safety and mutual understanding.
If you have any questions at any point, please feel free to ask. I will also go into more detail about these terms, privacy policies and confidentiality within our 15-minute consultation and first session.
Therapy sessions
Therapy sessions are offered on a one to one basis, either online or as otherwise agreed. Sessions usually last 50 minutes unless stated differently.
Therapy is a collaborative process and outcomes cannot be guaranteed. My role is to support, explore and work alongside you, not to provide advice or quick fixes.
Fees, including terms around cancellation and contract ends, will be outlined in our contract.
Suitability and boundaries
Therapy may not be suitable for everyone at every stage. If I feel that your needs would be better supported elsewhere, I will discuss this with you and help signpost you to appropriate support.
Therapy with Revu is not a crisis service. If you are in immediate danger or experiencing a mental health emergency, please contact your GP, NHS 111, A&E, or emergency services.
Your privacy is extremely important. Everything you share in sessions is treated as confidential.
There are a small number of exceptions where confidentiality may need to be broken, such as if there is a serious risk of harm to you or others, or where required by law. If possible, this would always be discussed with you first.
A full confidentiality contract will be given to you during our first session for you to review and ask questions.
For businesses, our confidentiality agreement will be outlined before we begin working together. There will be an agreement for both the company and each individual I work with.
Confidentiality
Privacy Policy
Your privacy matters. This policy explains how your personal information is collected, used and protected when you contact or work with revu.
I am committed to handling your data in a respectful, ethical and lawful way, in line with UK GDPR.
What information I collect
I may collect and store the following information:
Your name
Email address
Phone number
Information you choose to share via the contact form
Notes relevant to therapy sessions
I only collect information that is necessary to provide therapy and communicate with you.
How your information is used
Your information is used to:
Respond to enquiries
Arrange and manage appointments
Provide therapy services
Maintain accurate records
Your data is never sold or shared for marketing purposes.
Storage and security
Your information is stored securely using password protected systems and I am registered with the ICO.
Only I have access to your personal data.
Under UK GDPR, personal data is processed on the following legal bases:
Contract
To provide agreed therapy services.
Legitimate Interests
To manage and operate the practice effectively.
Provision of Health Care
Health related information and therapy notes are processed as special category data for the purpose of providing health care.
In line with professional guidance, therapy records are retained for 7 years after your final session.
After this period, records are securely deleted or destroyed.
Under UK data protection law, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request erasure in certain circumstances
Restrict processing
Object to processing
Lodge a complaint with the Information Commissioner’s Office
If you have concerns about how your data is handled, please contact me in the first instance so I can address your concerns.
If you are not satisfied with how your information is handled, you may contact the Information Commissioner’s Office at www.ico.org.uk.
Confidentiality and supervision
I work with clinical supervision, which is a professional requirement. Client work may be discussed anonymously with my supervisor to support safe and effective practice.
No identifying details are shared during supervision.
Sharing your information
Your information will not be shared with third parties unless:
You give explicit consent
There is a legal or safeguarding obligation
There is a serious risk of harm
Where possible, this would be discussed with you first.
Your rights
You have the right to:
Access the information held about you
Request corrections
Request deletion of your data, where appropriate
Ask how your data is being used
You can make these requests by contacting me directly.
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Let’s see if we’re a good fit
